What if I need to cancel my order?
Orders are processed quickly, order cancellations must be received before the order ships and are not always possible. To cancel an order, please click the CONTACT tab on our website and tell us you'd like to cancel your order. Please provide us with an order number (this will be found in order confirmation email). Cancellation is not guaranteed until you receive an email confirming cancellation of your order. If we were unable to cancel your order, you will also receive an email. If you cancel an order you will not be refunded the fees associated with your payment source.
What if I need to return a product I purchased from A&A Optics, Inc.?
Note: If your product is damaged or defective, please refer to our warranty section for instructions
We will accept product returns 30 Days from ship date. We only accept returns for products purchased from A&A Optics, Inc.
All A&A Optics, Inc. returns require authorization before returning the merchandise. If you need to make a return, please send your request to [email protected] .
Returns and exchanges are subject to a 15% restocking fee - a minimum restocking fee of $20. Merchandise must be returned in NEW condition (not used, broken). Any product that came in a Factory sealed carton or box that has been opened is considered USED.
If approved for return and the merchandise is USED; it is subject to a 50% restocking and refurbishing charge.
Items showing signs of misuse or consumer abuse will not be accepted for return or store credit and will be returned to the customer. The customer must pay the cost of shipping.
A&A Optics, Inc. does not refund the original shipping costs on returned orders. The customer is responsible for any shipping charges or insurance costs to return product for refund. Return the item to us using a traceable method of shipping, and in its original condition with the original product packaging if possible.
Upon receipt of your return, our warehouse will inspect the product for condition. A credit will be processed within 5-10 business days of the receipt of the product at our warehouse. It can only be in the form of a refund to the original credit card or PayPal account used to make the purchase.